FAQs

Q. Is your clinic accredited?
A. Yes, we are an accredited service. The standard is the internationally recognised Joint Accreditation System of Australia and New Zealand (JASANZ). Our clinics are certified to the Allied Health Sector Standards 8171: 2005. We are Audited by HDNZ

Q. Do I need a doctor’s referral for physiotherapy treatment?
A. No, however we do recommend that you contact your private health insurance company as they may require a referral by a medical practitioner to authorise reimbursement of treatment charges.

Q. Is the cost of physiotherapy covered by medical insurance?
A. This depends on the patient’s individual policy and we would ask all patients to check with their insurer.

Q. Is the cost of physiotherapy covered by ACC?
A. Only if the condition was caused by an accident.

Q. Does ACC cover all costs of treatment?
A. No, there have been recent changes to ACC legislation which have resulted in a reduction in contribution. Therefore there is co-payment payable at the conclusion of each visit.

Q. How many treatments are required for my condition?
A. This question is almost impossible to answer without a consultation. There are various factors that can influence the course of treatment such as:

  • the severity of the injury
  • whether there are any complications
  • whether it is a first time injury or a chronic problem
  • the type of structure injured (muscle, tendon, joint, ligament, etc.)
  • the time between the initial injury (or symptoms) and the first physiotherapy treatment
  • diligence in following a home exercise programme
  • the long term goal – return to work, return to sport, etc.

All these factors can influence the length of the course of physiotherapy. Given that no two people are the same there is a pretty complicated scenario to determine. Your physiotherapist should be able to give you an estimate once he or she completes the initial assessment of your injury.

Q. How many treatments does ACC allow?
A. ACC has a set number of treatments provided per condition. There is the ability to apply for further treatment if indicated and necessary.

Q. Do I need to have a “sports injury” to see a physiotherapist?
A. Not at all. We treat patients of all ages with all kinds of injuries. The origin of the injury is really not important – whether you injured yourself playing a sport or simply doing daily chores at home – we can help you get over your injury.

Q. How quickly will I be seen for my first appointment?
A. We will make an immediate appointment for you to see a physiotherapist within 24 hours.

Q. How long does a treatment session last?
A. Your initial appointment is scheduled for 40 minutes and includes an assessment. The following treatment sessions are typically scheduled for 20-40 minutes depending on your treatment requirements and condition.

Q. Should I bring my X-rays with me?
A. Yes and any other relevant medical information you may have.

Q. What should I wear for treatment?
A. Loose fitting exercise clothes are best. Wear shorts if you have a hip, knee or foot injury. Don’t forget that you can always bring appropriate clothing and get changed in our treatment rooms.